Refund policy

Eligibility

You may request a full refund within 14 days of payment if you have not accessed live sessions or downloadable cohort materials. Once a live session has begun or materials have been downloaded, eligibility shifts to partial refund rules below.

Timeframe

Refund requests must be sent within the windows stated in this policy. Late requests are considered only in exceptional circumstances at our discretion.

Full and partial refunds

Full refund: unused enrolment within 14 days and before materials access. Partial refund: if you withdraw after the first live module but before the midpoint of the programme, we refund 50% of the fee paid. After the midpoint, fees are non-refundable except where required by law.

Non-refundable items

Custom Archive Command scoping work already delivered, travel booked at your request, and third-party venue fees are non-refundable once incurred. Ledger Access digital materials are non-refundable after download.

Refund process

Email contact@auto-processing.digital with your full name, enrolment date, programme name, and reason for the request. We confirm receipt within two working days.

Processing time and method

Approved refunds are returned to the original payment method within 10 working days of approval. Bank timelines may add a few days beyond our transfer.

Cancellation by Auto Processing

If we cancel a cohort, you may transfer to a later date or receive a full refund of fees paid for that cohort.

Exceptions

Statutory cooling-off rights for consumers under United Kingdom law apply where relevant and take precedence over this policy when they provide greater protection. Nothing here limits those rights.

Contact for refunds

15 Thompsons Lane; Mellis; IP23 0NJ; United Kingdom · 078 2832 5895 · contact@auto-processing.digital.